Frequently Asked Questions

Altum Wealth Insights is a personal portfolio analytics platform. You upload your investment transactions and we provide deep insights into your geographic exposure, sector allocation, risk metrics, and portfolio grade — all without sharing your data with third parties.

Not at all. Altum is designed to be accessible for beginners and valuable for experienced investors alike. The dashboard explains every metric in plain language, and the onboarding tour walks you through everything step by step.

Altum supports manual Excel uploads using our template, DeGiro CSV exports, and Trade Republic PDF statements. More brokers are being added regularly. You can also enter transactions manually.

Yes. Your portfolio data is stored securely and is never sold or shared with third parties. You can export or permanently delete your data at any time from your profile settings.

Altum offers a free plan with access to core portfolio analytics. Premium plans unlock advanced features such as detailed risk metrics, the portfolio improvement engine, and report exports.

Premium includes unlimited portfolio uploads, advanced risk metrics (Beta, Sharpe ratio, VaR), the full portfolio grading system with improvement recommendations, PDF and PowerPoint report exports, and priority support.

Yes. You can cancel your Premium subscription at any time from your account settings. You will retain access until the end of your current billing period.

We offer a 14-day money-back guarantee on all paid plans. If you are not satisfied, contact us at hello@altumwealthinsights.com within 14 days of your purchase.

Returns are calculated using the cost basis of your transactions versus the current market value, enriched with live price data. The engine accounts for currency conversion, dividends, and transaction costs where provided.

Altum uses publicly available market data sources to fetch current and historical prices. ETF composition data is maintained in our own database and updated regularly.

Market prices are refreshed when you re-upload or refresh your portfolio. The underlying ETF composition data is updated periodically to reflect the latest fund rebalancing.

Yes. The upload template supports multiple accounts and portfolios in a single file. You can filter the dashboard by account or portfolio using the filter controls.

We collect the account information you provide at registration (name, email, country) and the portfolio transaction data you upload. We also collect anonymised usage analytics to improve the platform. Full details are in our Privacy Policy.

No. We do not sell or share your personal or portfolio data with any third party. We use Sentry for error monitoring (anonymised) and standard hosting infrastructure. See our Privacy Policy for full details.

You can request account deletion from your profile settings. This permanently deletes all your personal data and portfolio transactions in accordance with GDPR Article 17.

Yes. Altum is operated in accordance with the EU General Data Protection Regulation (GDPR). You have the right to access, correct, export, and delete your data at any time. For any privacy enquiries contact hello@altumwealthinsights.com.